Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
1. Conditions for Return
To be eligible, your item must be in the same condition you received it: unworn, unused, unwashed, with all tags attached and in its original packaging. You will need your order number or proof of purchase.
2. How to Start a Return
To start a return, email us at polarisbreeze@outlook.com with your order number and reason for return.
Please do not send items back without contacting us first. Items sent without authorization will not be accepted.
Once approved, we will provide you with the full return address, a return shipping label and instructions.
Return Address:
Polaris Breeze - El Paso, TX 79938, United States
Full street address provided via email after return approval for privacy and security reasons.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or was the wrong item. If you are outside the United States, return shipping costs and transit times may be higher. Original shipping fees are non-refundable.
4. Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at polarisbreeze@outlook.com with photos so we can fix it.
5. Non-Returnable Items
We cannot accept returns on:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care products if opened/used
- Gift cards
- Items marked as Final Sale at checkout
Sale items ARE returnable unless marked as Final Sale.
6. Exchanges
The fastest way to get a new item is to return the one you have for a refund, and make a separate new purchase.
7. International Returns & Consumer Rights
If you are shopping from outside the United States, you may have additional rights.
For customers in the European Union, United Kingdom and EEA: You have the right to cancel your order for any reason within 14 days from the day you receive the goods, in accordance with EU Directive 2011/83/EU and UK Consumer Contracts Regulations. The item must meet the return conditions above.
Customs & Duties: For international orders, any customs duties, taxes, or import fees are non-refundable. If a return package is held by customs due to unpaid fees, we cannot process the refund.
8. Refunds
We will inspect your return and notify you if your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that it can take 5-15 additional business days for your bank to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at polarisbreeze@outlook.com