Shipping policy

Shipping Policy

At Polaris Breeze, we work with our global fulfillment partners to deliver your order as quickly as possible. As products are sourced on demand for quality check, processing times may vary.

1. Order Processing
All orders are processed within 2-5 business days [Monday - Friday, excluding holidays]. This time includes sourcing, quality inspection, and preparation at our fulfillment center.

You will receive a confirmation email after checkout, and a separate email with tracking information once your order ships.

Processing time is not included in shipping time.

2. Estimated Shipping Times
Shipping costs are calculated at checkout. Delivery times are estimates and are not guaranteed.

United States: 7-15 business days after processing
Worldwide / International: 10-25 business days after processing

Delays may occur due to customs clearance, local carriers, weather conditions, or peak seasons. We are not liable for delays caused by carriers or customs.

3. Tracking Your Order
Once your order is fulfilled, you will receive an email with your tracking number from polarisbreeze@outlook.com. Please allow 2-5 business days for tracking information to update.

If you do not receive tracking within 5 business days, please contact us with your order number.

4. International Orders, Customs & Import Fees
If your order is shipped outside the United States, it may be subject to import duties, taxes, VAT, and customs fees charged by your destination country.

• These fees are not included in our product price or shipping cost.
• These fees are the responsibility of the customer.
• All customs duties, taxes, and import fees are non-refundable.

We are not responsible for packages delayed or held by customs due to unpaid fees. If a package is returned to us for this reason, we will refund the product cost minus original and return shipping costs.

We recommend checking with your local customs office before ordering.

5. Address Accuracy
Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to an incorrect address provided by the customer. If your package is returned due to an incorrect or unclaimed address, a reshipping fee will apply.

6. Lost, Stuck or Damaged Shipments
If your tracking has not updated for more than 15 business days, please contact us.

If your package shows as delivered but you have not received it, please wait 2-3 business days, check with neighbors and your local post office, as carriers sometimes mark packages as delivered early.

If your item arrives damaged, contact us within 7 days of delivery at polarisbreeze@outlook.com with your order number and photos of the damage.

7. Contact Us
For any questions about your order or shipment, email us anytime:

Polaris Breeze
Email: polarisbreeze@outlook.com
Location: El Paso, TX 79938, United States

For returns, a full return address will be provided via email after your return request is approved.